How to be safe using Facebook?
- Don't open attachments in emails that look suspicious or come from an unknown or untrustworthy source.
- Don't open attachments unless you know what they are, even if they're from friends.
- Delete chain mail and spam from your email and Facebook inboxes.
- Be cautious when downloading files from the Internet.
- Be cautious of any message, post or link you see on Facebook that looks suspicious, requires an additional login, or asks you to download or upgrade software.
- Use an up-to-date browser that features an anti-phishing blacklist. Some examples include Internet Explorer 8 and Firefox 3.0.10.
- Choose unique logins and passwords for each of the websites you use.
- Check to see that you're logging in from a legitimate Facebook page with the facebook.com domain.
The Koobface Worm
If your account has been used to send spam, and you think your computer is infected with the "Koobface" worm or another virus, please visit one of the online anti-virus scanners from the Helpful Links list, and reset your password.
False Chain Letters
Don't believe messages claiming that Facebook is becoming overpopulated and suggesting that accounts will be deleted. These messages are false and did not come from Mark Zuckerberg or Facebook. They can be safely disregarded and deleted.
Suspicious Posts and Messages
Be wary of strange Wall posts and messages, even if they're from friends. These will usually ask you to click on a link, sometimes to check out a new photo or video that doesn't actually exist. The link is typically for a phony login page or malware site.
Steps You Should TakeIf spam has been sent from your account:
- Reset your Facebook password immediately. You can do this by clicking on the "Forgot Your Password" link on the login page or by going to the Account Setttings page once logged in.
- If you can't reset the password on your account because the email address you use to log in has been changed, or if your account has been disabled, contact our User Operations team.
- Run a virus scan on your computer, as you may have inadvertently downloaded malware.
If you've seen spam sent from a friend's account:
- Tell your friend to follow the steps above.
- Warn those who received the spam not to click on it, and to delete it from their Walls and Inboxes immediately.